Customer Service

Discounts

Orders of $50 and up are eligible for a 5% discount ~ coupon code = 5%
Orders of $100 and up are eligible for a 10% discount ~ coupon code = 10%
Orders of $250 and up are eligible for a 20% discount ~ coupon code = 20%
Orders of $500 and up are eligible for a 30% discount ~ coupon code = 30%
Orders of $1000 and up are eligible for a 40% discount ~ coupon code = 40%

To take advantage of these discounts, simply use the appropriate coupon code at checkout. Your order order must meet the discount price before shipping fees are added. Please understand that it is your responsibility to enter the coupon code at checkout; just contact me if you need help.

Exchanges & Returns

Your satisfaction is very important! If you’re not happy, please contact me and let me know if you’d prefer an exchange or a refund.

Buyer pays shipping costs, and the item must be returned within 7 days, in the same condition that it was received.

I genuinely want my customers to be happy and come back often! If there’s an issue, just communicate so that we can work together to find a positive solution.

Minimum Order

This shop has a $15 minimum order policy; please order at least $15 worth of products before shipping. You are free to mix and match – it does not have to be $15 worth of one item – but your order should total at least $15 before shipping fees are added.

Payment

Our secure shopping cart accepts most major credit cards.  You can also pay using Paypal.

Shipping

Duties, Taxes and Customs Forms: Buyers are responsible for all duties, taxes and customs charges imposed by their country. Customs forms will be filled out accurately, to reflect the true nature and value of the purchase.

Washington state residents pay 8.9% sales tax. If you’re eligible for a tax exempt purchase, please email a copy of your business license.

Insurance: All purchases of $25 or more will be shipped with insurance.

Shipping address: Please be sure to provide a current shipping address, as this is the address that I will ship to. If you’re using Paypal, please double check that this information is up to date.

Timelines: I ship worldwide via the USPS at least three times a week. Orders usually ship within 48 hours of payment, and often within 24 hrs.  Typical transit times are listed below:

  • 1st Class Mail typically takes 3-7 days within the US, and 10-30 days internationally
  • Priority Mail usually takes 2-3 days within the US, and 7-10 days internationally
  • Express Mail takes 24-48 hours within the US, and 3-5 business days internationally

Size, Quantity & Condition

This shop specializes in vintage and antique beads and jewelry supplies ranging from 40 – 100 years or older, and many items will show wear or quirks that are typical of vintage glass. Such imperfections are part of the charm and history of antique beads with unique cuts and colors that are no longer being produced!

For example, antique seed beads often have imperfect shaping or less consistent sizing than modern beads. Similarly, vintage stones may have small nicks around the edges or tiny “fleabites” on the foiled backs. Despite these signs of age, they remain beautiful, usable and collectible.

The product photos and descriptions will clearly detail the item’s size, quantity and condition. If you’re still unsure, please ask – I’m happy to help!